We have big ideas for the future direction of DemandBridge and here’s the thing...

The “right” strategy doesn’t start with slick technology. It begins with the customer itself—your marketing goals, and whatever business challenges keep you up at night. We embrace the truth that your software partner needs to understand your goals and challenges before addressing them.

Our software and products have continued to evolve and incorporate market-leading practices. We are excited about our new management team, ownership structure, and future product plans. We have new platforms on the horizon that will better enable you to generate new revenue and greater profit margins, both for yourselves and your clients. Together, we will partner with you and your clients to achieve better results and differentiated market offerings.

THE LATEST NEWS + EVENTS

DemandBridge Clients are Top Distributors

June 8, 2021

Included in the May/June 2021 issue of Print Solutions Magazine is PSDA’s annual article showcasing PSDA member companies with the highest 2020 fiscal year sales and the top 10 fastest growing distributors. DemandBridge is proud to note that 74% of the top 39 highest performing distributors and 60% of the top 10 fastest growing distributors are members of our wonderful DemandBridge client family. We are extremely proud of their accomplishments, and proud of our opportunity to play a role, however small, in their outstanding success. They exemplify industry leadership at its finest.

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Quarterly Technology Release - Q2 2021

April 29, 2021

DemandBridge is excited to report some of the many developments we have been working on this past quarter, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • The ability to combine A/P checks into a single PDF per batch has been added to DB Distributor.
  • ACH Payments Added to EQ Distributor – The ability to pay vendors via ACH (Automated Clearing House) is now available in EQ Distributor. This function utilizes the US standard ACH format specifications and allows the EQD user to configure the vendor's invoice payment type to generate an ACH file which can then be imported into the distributor's banking software to make payments.
  • Successful EQ Commerce Migration and New Security Improvements—As part of our continuing efforts to improve our services, we successfully completed migration of the Q-Net/EQC servers to the Microsoft Azure public cloud. Additionally, our team has released multiple measures to strengthen security and compliance compatibility in the Q-Net/EQC programs.
  • New in DB Sourcing - Some of our recent improvements were aimed at streamlining our distributor users’ workflows when customer needs warrant modifications to existing jobs. Making changes to item quantities and specifications, and tracking revision history over the life of a job are a breeze!
  • DB Commerce Vendor Management -DB Commerce administrators have long been able to maintain a variety of settings related to the vendors that produce items on their sites—from print-on-demand printed goods to promotional items such as apparel products. We’ve recently made several improvements to the way in which vendors are administered, as well as to the communications sent to those vendors as products are ordered.

A/P PDF check files in DB Distributor can now be combined into a single PDF per batch and stored for future reference.

If this feature is enabled for a specific Bank Code, A/P issued checks from that Bank Code profile are printed or imaged to the Image Library as usual. In addition, all the A/P check PDFs from that Bank Code in the current batch will be combined into a single PDF.

Note, this feature depends on the Image Library module and the Electronic Forms module to achieve the intended result.

EQ Distributor - ACH Payments

The ability to pay vendors via ACH (Automated Clearing House) is now available in EQ Distributor. This function utilizes the US standard ACH format specifications and allows the EQD user to configure the vendor's invoice payment type to generate an ACH file which can then be imported into the distributor's banking software to make payments. Some benefits of this feature are:

  • The ACH file can be generated while printing checks and credit card payments, allowing three payment methods at once
  • New "Preferred" and "Allowed" payment methods provide additional controls
  • "Selected Invoices Listing" can now be run by "Pay Via"
  • A "Pay Via" selection was added to the Vendor filter in A/P and O/E reports, enabling additional reporting functionality

This feature is available for a one-time setup fee of $250. For more information about enabling this feature, please contact productinquiries@demandbridge.com.

EQ Commerce – Migration and Security Improvements

In March 2021, as part of our continuing efforts to improve our services, we successfully completed migration of the Q-Net/EQC servers to the Microsoft Azure public cloud. This allows us to further leverage Azure's infrastructure for increased security, resiliency, and disaster recovery. The new structure also greatly increases our flexibility and scalability to better meet the dynamic needs of our eCommerce customer base.

In addition to the migration, our team is currently in the process of implementing multiple measures to strengthen security and compliance compatibility in the Q-Net/EQC programs. Some of the measures we have already released are limiting access to passwords and sensitive user information, implementing user password reset functionality, adding retail user access to distributor administration, and enhancing administrator password creation and access. Users can look forward to continued improvements, some of which will be entirely behind the scenes, and many of which will be noteworthy enhancements, such as improved login pages and procedures, workflow improvements, password policy and session timeout controls. Our team will continue to update you on the release of these improvements as they become available!

Keeping up with change requests can be difficult, but not with DB Sourcing!

Some of our recent improvements were aimed at streamlining our distributor users’ workflows when customer needs warrant modifications to existing jobs. Making changes to item quantities and specifications, and tracking revision history over the life of a job are a breeze!

Adding Items to Existing Jobs

Users may now add items to a RFQ while the job is in the Open status. Adding an item will temporarily transition the job into the "Re-quote" status, where the user can enter specifications and select suppliers for the newly added item, as well as add further items, or modify/re-quote existing items. Relevant suppliers will be notified regarding newly added items in need of estimates or production. The option to add items will not be available for jobs in the Awarded, PO Sent, or Cancelled statuses.

Re-Quote Improvements

When adding an item to a RFQ or re-quoting an existing item, upon landing back at the RFQ Draft page, the newly added or re-quoted item will be selected by default, and focus will be on the Product Specs tab so the user may immediately edit the desired item. When a job is in the Re-quote status, either as a result of re-quoting an individual item, or adding an item to the RFQ after it was initially created, users will now see a button entitled "Cancel Re-Quote". Clicking this button will revert the job to the Open status and direct the user back to the project detail page. Any items added to the RFQ during the Re-quote status will be removed, and any existing items will be restored back to their latest revision.

Coming Soon: DB Reporting is Making its Way into DB Sourcing!

Stay tuned for some exciting updates we’ve been working on related to our enhanced reporting offering, powered by Microsoft Power BI visualizations, to better understand your DB Sourcing data.

What’s New with Vendor Management

DB Commerce administrators have long been able to maintain a variety of settings related to the vendors that produce items on their sites—from print-on-demand printed goods to promotional items such as apparel products. We’ve recently made several improvements to the way in which vendors are administered, as well as to the communications sent to those vendors as products are ordered. Most notably, we’ve enhanced the workflow when “service vendors” are utilized…that is, when multiple vendors have a role in the production of an item, such as a t-shirt in which one vendor produces the “blank” or “shell” (hard good), and another vendor provides a service such as screen printing or embroidery. In these cases, each vendor needs to receive a unique set of instructions, attachments, and a different shipping destination. (e.g. The primary vendor needs to know the address of the service vendor to ship the blanks to for decoration, and the service vendor needs to see the address selected by the end customer.)

See below for a summary of the latest features aimed at tightening the integration between our front-end eCommerce platform and our user's back-office systems, and allowing our site administrators to leverage additional information such as vendor address data for the purposes of various DBC features and communications, as well as a glimpse into additional updates coming soon:

  • The process of editing Vendor Codes and Plant Codes on the New Distributor Admin Vendor maintenance page has been streamlined into a less error-prone user experience, as administrators must now configure their DB Commerce vendors using validated back-office data as opposed to manual entry of Vendor and Plant Code information. If available, address data will be displayed alongside the selected Vendor Codes and Plant Codes. Distributors must be replicating vendor and plant data from their back-office system to take full advantage of the latest vendor maintenance features.
  • When assigning a primary vendor and a service vendor to a promo item, it is now possible to configure separate instructions, attachments, and specs to be sent to each vendor in the order request.
  • If a plant code has been assigned to a vendor that contains a valid address, and that vendor has been assigned to a promo item as a service vendor, the plant address will be used as the ship-to destination on the primary vendor's order request email and XML notifications.

Coming Soon:

  • Administrators will soon be able to override the service vendor address that will appear on the primary vendor’s order request with one of the service vendor’s plants.
  • When configuring promo items, administrators will have the option to link charges that represent services, and attribute those charges to different vendors, so that as items are ordered, each vendor’s contribution can be easily identified as orders reach the distributor’s back-office system.

We'd love to hear from you and schedule a demo on any of these exciting new features. Contact us today at productinquiries@demandbridge.com!

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Forrester Features DemandBridge as Technology Leader in 2021 Channel Software Tech Stack

March 8, 2021

The channel software tech stack is made up of 183 companies that fall into 7 technology categories. In 2020, these companies drove over $2.8 billion in software revenue with most companies using the software-as-a-service model. See the technology category descriptions recognizing DemandBridge below.

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Through-Channel Marketing Automation (TCMA)

Enables partners to engage their customers with a consistent vendor brand experience to create awareness and generate demand. It helps organize and disseminate content. It supports the execution of marketing programs, campaigns, and co-branded collateral that drive partner-led demand and accelerate channel lead and pipeline volume and velocity. It includes through-, to-, for-, and with-channel marketing automation.

Channel Marketplaces, Financials, Pricing, and Inventory

Manages indirect-sales-related revenue and costs, determines the correct value of transactions, automates key financial reporting processes and prevents errors in payment, commission, and rebates. It addresses pricing, inventory planning, gross-to-nets, discounts, compliance, tracking inventory levels, and price protection. Marketplaces are starting to make their mark here.

DemandBridge's through-channel marketing automation capacity is based on our eCommerce product suite which includes a toolset that offers core functions for brand management, customization, and distribution of marketing content across all channels. Resulting in a full suite of digital offerings that empower users to maintain brand standards. Our back-office capabilities and distributor technologies position us as a leader in channel marketplaces, financials, pricing, and inventory.

With benefits like our Saas model approach, data management, sourcing capabilities, enhanced reporting, and cloud-based services, DemandBridge continues to be a leading integrated business platform, delivering technology solutions that solve unique business challenges. As a result, customers are able to accomplish their marketing and business goals.

To learn more about our product suite, email productinquiries@demandbridge.com.

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Quarterly Technology Release - Q1 2021

January 19, 2021

Welcome, 2021! It’s a new year and DemandBridge is excited to report some of the many developments we have been working on this past quarter, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • DB Sourcing Development Efforts – We’ve released a number of performance and quality of life improvements/bug fixes, UX updates, and have tightened our integrations into the various DemandBridge back-office products. In this technology release, we’ll summarize notable enhancements to DB Sourcing.
  • EQ Commerce Custom Domain Feature – The long-awaited ability to utilize a custom domain for your EQ Commerce sites has arrived! You and your customers will be able to apply your domain to your EQC site in place of the default e-quantum2k.com or orders-online.biz web addresses.
  • New Default Catalog Style Available with DB Commerce – A new catalog type, “Default Catalog Style,” has been added to the current list of catalog display types. This catalog style offers a more simplistic view of a customer’s items, showing the item code, full item name, and price.
  • DB Commerce Enhanced Ariba Punchout – Offering direct item level integration with Ariba.
  • DB Commerce Browse Only Items – This feature was created to address the occasional need to arrive at an item from the shop area and show an item detail view with basic information only (image, item code, description) with no add to cart/customize call to action.

DB Sourcing Development Efforts

Since our last communication regarding recent DB Sourcing development efforts, we’ve released a number of performance and quality of life improvements/bug fixes, UX updates, and have tightened our integrations into the various DemandBridge back-office products.

See the below summary of notable enhancements to DB Sourcing:

Distributor User Improvements

Supplier Search Updates

  • Made improvements to the way in which supplier searches are executed, resulting in performance optimization and increased efficiency/load times for end-users.
  • Searches for suppliers will now return matches based on all "Equipment" fields (Name, Type, and Description).
  • When accessing a supplier's complete profile from the Grid and Map views within the context of a RFQ, the profile no longer opens in a new tab, but rather, overlays the RFQ.
  • Fixed a bug in which the message conveying which area of a supplier's profile contained matches on search results was being displayed multiple times when users executed searches in rapid succession.
  • Decreased the amount of time it took to load the Alphabet widget within the "List View," used to locate suppliers by the first letter of their company name, when there were a high number of suppliers.

RFQ Updates

  • In addition to the supplier’s company name, the contact information (First Name, Last Name, Email, Title, Phone 1, Phone 2) of the individual who responds to a RFQ will now appear in the RFQ Response notification to distributor users and will be displayed alongside their quote in the Vendor Bids table on the job detail page.

Purchase Order Updates

  • When a user needs to modify a purchase order that contains multiple items that were awarded to different vendors, the user may now select which vendor(s) receive a notification alerting them to the fact that modifications were made.

Back-Office Communication Updates

  • Users may now optionally specify a "CSR" code within a job for the purposes of attributing an order to a CSR other than that which is assigned to the account in their back-office system. If the value entered into this field matches an existing CSR code, it will override the CSR code used for the order. If the value entered exceeds the number of characters permitted for the CSR field, everything up to the supported number of characters will be used to populate the field. (For DB Distributor customers, CSR is a 4-character field. For EQ Distributor customers, CSR is a 3-character field.) An additional column has been added to the distributor dashboard to display the CSR assigned to an order. This new column is hidden by default, but can be shown if desired.

Supplier UX Enhancements

  • Improved display of filters/keyword searches on the supplier user dashboard to make it more apparent that the display of jobs is being limited based upon applied criteria. (The dropdown used to filter jobs based on CSR/requestor has been moved into the Advanced Search area, and as with other advanced search categories, selections will no longer be retained across user sessions.)

Internal Improvements

  • Reduced dependency on engineering resources required for certain configuration and customization tasks in order to speed up our customer onboarding processes.

If you have any questions regarding the above information, feel free to contact our team through the DemandBridge Service Desk, or via support@demandbridge.com.

The long-awaited ability to utilize a custom domain for your EQ Commerce sites has arrived!

You and your customers will be able to apply your domain to your EQC site in place of the default e-quantum2k.com or orders-online.biz web addresses.

Below are some important notes regarding this feature:

  • Custom domains may only be applied to sites using the updated EQ Commerce interface. This service will not be available for legacy Q-Net sites. Please contact productinquiries@demandbridge.com to upgrade today.
  • You or your customer will be responsible for purchasing the domain and SSL certificate (wildcard, if applicable) through the registrar of your choice and renewing/maintaining both.
  • Using a custom domain for your entire distributor will be included with EQ Commerce. Each customer site may be set up with a unique subdomain (example: customershop1.distributor.com, customershop2.distributor.com). If your customer prefers to configure their own unique vanity URL (example: customershop.com), this service will be available for an additional fee.
  • Documentation will be provided to guide you through the process.

If you are interested in using this feature, please click here to complete the interest form. Your request will be added to the queue and you will hear from us as we begin rolling out the feature incrementally on a first-come-first-serve basis.

New Default Catalog Style Available With DB Commerce

A new catalog type, “Default Catalog Style,” has been added to the current list of catalog display types. This catalog style offers a more simplistic view of a customer’s items, showing the item code, full item name, and price.

This new “Default Catalog Style” still uses the same basic information during the catalog set up; however the presentation and options to the end-user profile offer a more contemporary shopping experience. The end-user view now has larger thumbnail images that display four across, with the option to select a page or View All items.

Users now have the option to sort by Item Number or Item Name. If Sub-Catalogs are used, they are now displayed larger than the item images showing differentiation between a sub-catalog and items.

At the bottom of the catalog when viewing as pages, the number of pages appear allowing the user to sort by page. There is also a count of the number of items that appear within the catalog.

Make sure to provide your users with the best shopping experience by enabling this new catalog style!

PunchOut enables e-procurement buyers to shop on a supplier website...

Such as DB Commerce, while completing their checkout and approval process in their company's native procurement applications. DB Commerce has supported a number of punchouts since its early days. DB Commerce supports receipt of PunchOutSetupRequest and OrderMessage. DB Commerce can also send InvoiceDetail documents.

A recent enhancement has added deep linking of items as part of the PunchOutSetupRequest. An item can be specified in the e-procurement system and send a buyer directly to the detail page for that item. This is a step toward Level 2 PunchOut, which enables buying organizations to search for and find PunchOut items within their procurement application, instead of having to search each suppliers’ site directly.

This DB Commerce feature was created to address...

The occasional need to arrive at an item from the shop area and show an item detail view with basic information only (image, item code, description) with no add to cart/customize call to action.

This “browse only” style is enabled via a simple checkbox. In some cases, the item is for display only, and in others, the HTML storefront description contains a digital download link (tracked via usage statistics).

Historically, such items may have been assigned within an e-library catalog or may be placed within the asset library. This task seeks to achieve a more direct solution alongside other shopping items.

We'd love to hear from you and schedule a demo on any of these exciting new features. Contact us today at productinquiries@demandbridge.com!

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Quarterly Technology Release - Q3 & Q4 2020

October 22, 2020

DemandBridge is excited to report some of the many developments we have been working on in third and fourth quarters of 2020, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • What’s new in Chili Publish – The Chili Publish tool available with DB Commerce has been upgraded and now includes dynamic layouts. It is now possible for object properties to calculate their value using a formula.
  • EQ Distributor has added an enhanced barcoding feature for warehouse releases - This functionality changes data on a release into a barcode format.
  • New features added to our web-based procurement solution, DB Sourcing – Historically, distributors only had visibility into the profiles of suppliers in their approved network. Now, buyers have insight into all the DB Alliance profiles of suppliers that serve their peers in the industry, and distributor administrators can connect to those companies directly within their sourcing solution!
  • DB Distributor Credit Card Vault and Authorize.Net - Announcing the availability of Authorize.Net as a service provider for Credit Card Vault in DB Distributor.

What's New in Chili

Dynamic Layouts

It is now possible for object properties to calculate their value using a formula. When using a combination of alternate layouts, object anchoring and the new property formulas, completely dynamic layouts are now possible!

Using this new technique, you can easily calculate frame position, dimension and more, without using complicated actions or complex logic. When creating formulas, you can reference any frame in the template by its tag, ID or reference itself.

Based on the user’s entry the template will resize accordingly with the new property formulas that have been set.

The following elements can be referenced when creating formulas:

  • Page coordinates (top, bottom, left, right)
  • Page dimensions (width, height)
  • Frame position, dimensions and rotation
  • Tagged paragraph position

Other Chili Updates Include

  • Leading and tracking controls for copy fitting 
  • Selectable reference points for transformations 
  • Custom path editor 
  • Font subsets for PDF output 
  • Improved frame behavior

EQ Distributor has added an enhanced barcoding feature for warehouse releases.

This functionality changes data on a release into a barcode format. The barcode information can then be scanned into other software for ease of data entry. Different templates can be created that identify different combinations of fields to print in barcode format. This feature works with every non-custom release format. 

The following fields can be included:

Release – Release Number

Client ID – 6-digit Client ID

Ship-To ID – 15-digit (up to) Ship-To ID number

Item ID – Item ID Number (SKU)

A/R/B – Aisle / Row / Bin

Total Qty Shipped – Total of this item shipped

Lot Ship Qty – used if total shipped from multiple inventory lots.

Release Sell – Per unit price

Client PO Header – from the Summary Screen Client PO field

Client PO–Line – from the line item Client PO field

eComm Order # - eCommerce order number (Q-Net, EQC, DBC)

Email productinquiries@demandbridge.com for more information about adding this barcode enhancement to your EQ Distributor system.

We are excited to announce some exciting new features to our web-based procurement solution, DB Sourcing.

This enhancement is aimed at helping our distributor customers find the best partner for each job—within their existing network of long-time partners—as well as within the broader DB Alliance network of with whom they may not be doing business. Historically, distributors only had visibility into the profiles of suppliers in their approved network.

Now, buyers have insight into all the DB Alliance profiles of suppliers that serve their peers in the industry, and distributor administrators can connect to those companies directly within their sourcing solution!

We’re confident that these enhanced networking capabilities will translate into more opportunities for our distributor users as they identify new strategic partners in different locales or with expanded capabilities, as well as for suppliers who are eager to serve new customers.

Supplier Search and Profile Enhancements

  • Users can now choose between Simple Search, which looks across the entirety of a supplier’s profile (including distributor-specific content), or Advanced Search to look within and across certain categories. Filters have been added to quickly pinpoint suppliers alphabetically or by Regions Served.
  • Suppliers may now add their logos to their DB Alliance profile to better convey their brands.
  • Improved the way in which supplier profile data is displayed through multiple visualizations of distributors’ existing suppliers, as well as potential connections. Our List, Grid, and Map representations each offer unique features to better assist our customers as they determine which vendors to invite to participate in RFQs and orders.
  • Restructured the distributor view of the supplier profile in order to more easily view data at a glance, and to reduce the need for a separate Admin page to manage distributor-specific content.
  • Streamlined the Supplier Selection tab of RFQ Draft page to reduce scrolling and make it easier to invite suppliers to bid—from either the Grid or Map views of a distributor’s existing connections.

Supplier Invitation Improvements

  • Administrators can now send invitations to suppliers in the DB Alliance Network, and suppliers can respond to those invitations right through DB Sourcing. DemandBridge Support no longer needs to intervene when two existing parties connect to each other!
  • If a supplier does not have a presence in the platform, administrators may invite them to join. As invitations are accepted, DemandBridge Support will review the requests and create new profiles.
  • Improved UI, notifications, and status indicators to convey actions taken and required throughout the invitation process.

Announcing the availability of Authorize.Net as a service provider for Credit Card Vault in DB Distributor.

The Credit Card Vault module in DB Distributor can be used by the distributor to handle and process tokenized credit cards. This functionality is achieved through integrations with service providers and their product APIs. Historically, CyberSource has been the primary service provider for credit card tokenization in the CC Vault module. The CC Vault module can now additionally support Authorize.Net as a service provider for credit card tokenization and processing.

Sign up for an Authorize.Net account

The distributor must sign up for an Authorize.Net account. The API Login ID and Transaction Key for this account must be entered into DB/d. 

New Merchant Account Profile

Setup a new merchant account profile within the CC Vault module of type “Authorize.Net”.

Enter the API Login ID and Transaction Key. If the account is not yet live and the intent is to place test transactions, then specify “SANDBOX” for the Environment, otherwise specify “PRODUCTION”.

Authorize.Net “Customer Information Manager”

Customer profiles and credit card profiles are maintained in the Authorize.Net account portal. The Customer Profile ID and the Payment Profile ID values together form the tokenized reference to a customer credit card.

Storing tokenized credit cards in CC Vault

The Customer Profile ID and the Payment Profile ID pair for a credit card must be recorded within DB/d for processing payment transactions using that credit card.

We'd love to hear from you and schedule a demo on any of these exciting new features. Contact us today at productinquiries@demandbridge.com!

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July 23, 2020

Our team at DemandBridge hopes that you are enjoying our Technology Release Series, delivering relevant highlights from software updates and improvements related to our various products. Periodically, we’ll send notifications of new and notable DemandBridge features that are available to you - our valued customers. Let us know what you think about our efforts to help you get connected and stay informed!

In today's Feature Flash, we highlight the New Internationalization Features Within DB Sourcing and DB Commerce as touched on in the latest Quarterly Technology Release distributed in mid-July.

New Internationalization Features Within DB Sourcing and DB Commerce

In our January Technology Release, we announced some exciting Internationalization features within DB Distributor. A noteworthy enhancement was support for a country to be specified in the address for vendor and location records. Since then we’ve been hard at work to bring our front-end applications, DB Commerce and DB Sourcing, in line with our back-office products in terms of their support for international addresses. This included making DB Commerce and DB Sourcing aware of country data that had been defined for a given vendor or location via data replication and sync processes, as well as updates to our front-end applications—both for administrators and end users—to facilitate international shipping, and improvements to our communication to the back-office products.

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DB Sourcing International Improvements

  • We’ve added a distributor level-permission that can be enabled by DB Support on your behalf to allow shipping to countries outside of the US. (US is the system default country.) If this is enabled, users will be able to choose from among the ISO list of recognized countries when doing a Manual Address Override at PO prep. The State dropdown will behave dependently of the selected country and contain its ISO subdivisions.
  • If a user has done a Manual Address Override and specified a custom shipping address, the ISO code corresponding to the selected state will be displayed following the city, and the two-character ISO code of the selected country will be displayed at the end of the address block following the postal code wherever the address is referenced (e.g. Supplier PO email/previews, shipping location selection popup during PO prep, Shipping Info tab on PO prep page). When users select existing ship-to locations at PO prep, state and country information will display as they are defined for those locations in the distributor’s back-office system.
  • As orders are placed, the ISO state and country codes corresponding to the values specified for each custom location will be sent within the context of their respective order lines to the user’s back-office system. State and country values that have synced to DB Sourcing for existing locations will be referenced in order requests as users ship to those locations.
  • Updated administration of Supplier locations to utilize ISO recognized countries and states/subdivisions.

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DB Commerce International Improvements

  • We’ve added a distributor level-permission that can be enabled by DB Support on your behalf to allow shipping to countries outside of the US. (US is the system default country.) If this is enabled, distributor and company defaults can be managed from within the DB Commerce New Distributor Admin interface. Administrators can choose their distributor-specific "Default Country" from among the ISO list of recognized countries (this will be auto-selected for users on the checkout page) as well as any “Eligible Countries” (additional ISO countries users may select at checkout) that they wish to support. They can even go a step further and override these settings for a specific company to be more or less restrictive as needed.
  • All users will now see a Country dropdown on the checkout page when specifying a custom location. The "Default Country" specified at the distributor-level, or the company-specific default if overridden, will be pre-selected for users. The dropdown will also contain any “Eligible Countries” selected by the administrator. The State dropdown will behave dependently of the selected country and contain its ISO subdivisions.
  • Once a user has specified a custom shipping address, the ISO code corresponding to the selected state will be displayed following the city, and the two-character ISO code of the selected country will be displayed at the end of the address block following the postal code wherever the address is referenced (e.g. Order confirmation popup and email, vendor print request notifications, Order History, Approval Center and notifications). When users select existing ship-to locations on the checkout page, state and country information will display as they are defined for those locations in the distributor’s back-office system.
  • As orders are placed, the ISO state and country codes corresponding to the values specified for each custom location will be sent within the context of their respective order lines to the back-office system. State and country values that have synced to DB Commerce for existing locations will be referenced in order requests as users ship to those locations.

Customers interested in taking advantage of this suite of features should coordinate enabling them with DemandBridge Support. This functionality requires any DB Distributor customers to be on a current release and to implement a country code conversion process on their instance of DB Distributor. EQ Distributor customers should configure any countries they wish to ship to under Company Maintenance.

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Quarterly Technology Release - Q1 & Q2 2020

July 16, 2020

DemandBridge is excited to report some of the many developments we have been working on in first and second quarters of 2020, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • New DB Commerce Authorize.net Integration – DB Commerce supports credit cards as a method of payment and is now pleased to integrate with Authorize.net as a processor in addition to CyberSource for credit card transactions.
  • New EQ Commerce Retail - We introduced the EQ Commerce user interface, featuring improved site design and a streamlined workflow, to a wonderfully positive reception. We know you will be equally excited about the follow-up, EQ Commerce Retail!
  • Introducing White Label Demo Sites Offering Personal Protective Equipment Catalogs – Help your customers flatten the curve with online catalogs that display a series of PPE products with specific messaging related to COVID-19 using the DB Commerce & EQ Commerce platforms.
  • Improved Communication of Specifications from DB Sourcing to DemandBridge Back-Office Products – Users of our web-based procurement solution, DB Sourcing, love the efficiency and ease of order entry that are offered as a result of its tight-knit integration with our back-office products including DB Distributor and EQ Distributor. In an effort to enhance this communication, specifications from DB Sourcing are now sent to the back-office systems via URLs.
  • A brief look into the new internationalization features within DB Sourcing and DB Commerce

DB Commerce Authorize.Net Integration

DB Commerce supports credit cards as a method of payment and is now pleased to integrate with Authorize .net as a processor in addition to CyberSource for credit card transactions. Authorize .net concentrates on small to medium sized businesses which is more cost effective to our customers. DB Commerce makes use of the API to offer a simple and secure tokenized checkout experience from authorization through to settlement.

Please contact us for more information or to get started with Authorize .net on DB Commerce, as the configuration is simple and requires only two pieces of information from your Authorize .net Merchant Interface Portal.

EQ Commerce

We introduced the EQ Commerce user interface, featuring improved site design and a streamlined workflow, to a wonderfully positive reception. We know you will be equally excited about the follow-up, EQ Commerce Retail! The brand-new eCommerce interface can now be utilized on Q-Net retail (previously called Q-Store) sites, where any existing or new retail site can be converted to the new experience with literally a single click.

Notable features include:

  • Customize the site with your client’s logo – one setting changes the entire site
  • All pages have been updated with a modern, uncluttered design
  • Improved workflow for user registration and sign-on, including new icons indicating whether a user is currently logged into the site
  • Items currently in the shopping cart are retained for each user
  • New measures to prevent user account duplication for existing users
  • Activate the new interface by individual client

DB Commerce & EQ Commerce White Label Demo Sites Offer Personal Protective Equipment Catalogs

Personal Protective Equipment (PPE) has become a critical demand with the spread of Coronavirus and many distributors have pivoted to Healthcare supplies to fill the void with a decline in Print, Promotion and Office Product sectors. 

To assist you with these efforts, DemandBridge has utilized our technology to create a PPE catalog on our white label demo sites for both DB Commerce and EQ Commerce. This catalog displays a series of PPE products with specific messaging related to COVID-19.

We encourage you to utilize this tool to assist in the promotion of selling PPE to your customers and use this site in your next prospective or existing client interactions. You can view the catalog by visiting https://generic.dbenterprise.com. To create an account, just click the self-setup link on the login page and enter the password "db2020", at which point you'll be able to specify your login credentials.

Please email productinquiries@demandbridge.com with any questions or to get started on a branded version of the PPE catalog using DB Commerce or EQ Commerce.

Improved Communication of Specifications from DB Sourcing to DemandBridge Back-Office Products

Users of our web-based procurement solution, DB Sourcing, love the efficiency and ease of order entry that are offered as a result of its tight-knit integration with the DemandBridge back-office products. As orders are placed through DB Sourcing, critical details about those jobs and the items within them such as cost, sell, vendor, and more are seamlessly communicated to their accounting and inventory management systems where they are referenced for downstream billing purposes or repeat orders. This has served customers well for many years, but as more distributors have adopted our sourcing tool, we’ve gotten feedback that having consistent visibility into more granular item-level specifications across systems would be of value. This request posed a challenge as DB Sourcing’s product “spec templates” are structured and formatted differently from their counterparts in DB Distributor and EQ Distributor, so our approach to communicating robust item specifications for many different types of products needed to be flexible and back-office agnostic. Not to mention, for items that had been ordered for years and had legacy specs defined in the back-office, specs were being maintained in multiple places and often conflicted.

To this end, we implemented an improvement to communicate specifications defined within DB Sourcing to the back-office systems via URLs. For each item that is ordered, two URLs are generated; an order-line-specific URL that will show a snapshot of the specs as they were within the context of the given DB Sourcing order line, and an item-code-specific URL that will show specs the specs as they were defined for that item code the most recent time it was ordered via DB Sourcing. When users click these URLs from within their view of a purchase order in their back-office system (and in the case of DB Distributor, the item master as well), their web browser will display the specifications in HTML format as they appear in DB Sourcing. While the links default to HTML format, users can append “/json” or “/xml” onto the end of the URL strings to view specs in those formats. In the case of DB Distributor users that wish to treat DB Sourcing as the system of record for specifications, they may configure their back-office print output settings to suppress legacy spec data when a spec URL exists for an item in order to prevent outdated specifications from appearing on purchase order documents

New Internationalization Features Within DB Sourcing and DB Commerce

In our January Technology Release, we announced some exciting Internationalization features within DB Distributor. A noteworthy enhancement was support for a country to be specified in the address for vendor and location records. Since then we’ve been hard at work to bring our front-end applications, DB Commerce and DB Sourcing, in line with our back-office products in terms of their support for international addresses. This included making DB Commerce and DB Sourcing aware of country data that had been defined for a given vendor or location via data replication and sync processes, as well as updates to our front-end applications—both for administrators and end users—to facilitate international shipping, and improvements to our communication to the back-office products.

Look for more detailed information in our upcoming Feature Flash.

We'd love to hear from you and schedule a demo on any of these exciting new features. Contact us today at productinquiries@demandbridge.com!

DemandBridge Clients are Top Distributors

July 15, 2020

The June/July 2020 issue of Print Solutions Magazine features PSDA's annual article showcasing PSDA member companies with the highest 2019 fiscal year sales. DemandBridge is proud to note that over 80% of the top 40 highest performing distributors are members of our wonderful DemandBridge client family. We are extremely proud of their accomplishments, and proud of our opportunity to play a role, however small, in their outstanding success. They exemplify Industry leadership at its finest.

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DB Commerce & EQ Commerce Demo Sites Offer PPE Catalogs

June 25, 2020

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White label demo sites offer Personal Protective Equipment Catalogs

Personal Protective Equipment (PPE) has become a critical demand with the spread of Coronavirus and many distributors have pivoted to Healthcare supplies to fill the void with a decline in Print, Promotion, and Office Product sectors.

To assist you with these efforts, DemandBridge has utilized our technology to create a PPE catalog on our white label demo sites for both DB Commerce and EQ Commerce. This catalog displays a series of PPE products with specific messaging related to COVID-19.

It's easy to get started selling PPE to your customers. Here's how:

1. Get access to browse the PPE demo site.

Visit https://generic.dbenterprise.com/. Click the self-startup link on the login page and enter the password "db2020", at which point you'll be able to specify your login credentials.

2. Show your customers & get them set up.

Email us at productinquiries@demandbridge.com to get started on a branded version of the PPE catalog using DB Commerce or EQ Commerce.

3. Impress your prospects & clients by supplying the PPE they need!

Please email productinquiries@demandbridge.com to get started. Our representatives are ready to assist and eager to help you.

Challenges Provide New Opportunities

April 23, 2020

Greetings,

Thank you for taking a few minutes to watch this video and read the attached bulletin. As a follow up to my last address, many thanks to those of you who commented you found it useful. Some of you have already inquired about our offer to help. A huge “shout out” to those who have pivoted to providing healthcare supplies to your customers. We were glad to be of assistance. In the end, the core competence of this Industry is technology-enabled sourcing and logistics management. Whether Office Products, Print, Promotional goods, Digital Advertising or Personal Protection Equipment (PPE).

All-to-say, one idea I mentioned previously is using more of our Technology to innovate. For example, our popular Sourcing tool can better enable your Sales Reps and CSR’s to work from home. Not-to-mention, it might come in handy as your traditional supply chains and sourcing options begin to narrow. Certainly, if you want to offer new products to your customers. Our tool might improve your ability to quickly find alternatives (i.e. vendors others have certified). In addition, the tool allows your customers a browser-driven way to automate requests for your team to your preferred partners.

Another example to consider is to up your eCommerce game so as to make it easier for your customers to find you and/or be compelled to order more from your storefronts. Now would be a good time to invest in your future and be better prepared for the market run up that inevitably happens on the other side of a recession.

Lastly, for those of you reluctant to move from on-premise ERP solutions to our Cloud-based offering, now would be a good time to save IT infrastructure cost. In the past, it has been mostly due to the hassle of data conversion/learning a new tool when you’re busy. We have a proven process for making this transition.

To make it easier on you until financial relief from the federal stimulus package arrives and/or business begins to return—we are offering a free trial on several of our new software platforms until September. All that we ask is for a set-up fee to cover our on-boarding costs. If you like the tools, then you can enroll in an annual subscription September 1. If you don’t realize the expected value, there’s no obligation to continue past August. Should you be interested to learn more, please join us for our Town Hall calls that are scheduled for May 5th & May 6th (meeting details in your email inbox). 

We appreciate your continued support. Thank you for your patience and commitment as we respond to this evolving situation together. As always, if there is anything DemandBridge can do to help, don’t hesitate to ask.

Please email productinquiries@demandbridge.com to get started. Our representatives are ready to assist and eager to help you.

Sincerely,

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David B. Rich

CEO & Chairman

DemandBridge CEO Update

April 9, 2020

Greetings,

Thank you for taking a few minutes to watch this video and read the attached bulletin. I'm reaching out today in hopes that this finds you well, considering the circumstances. Also that you and your family, as well as your co-workers and their families, are safe. As I reflect on these unprecedented times, I am as hopeful as anyone that the actions we take now will assist in ending this pandemic sooner rather than later and we can all begin to put back together the pieces of our personal and professional lives.

That said, like many of you, we are making the best of the situation and learning how to work and collaborate virtually from home. To that end, I wanted to provide a brief update on what we’re doing at DemandBridge during these challenging times.

First, we concentrated initially on getting all of our staff home, safe and as productive as possible. I would say, "mission accomplished". Now, we are focused on being there for all of our customers, in whatever capacity that requires. Next, we are wasting no time trying to envision the “new normal” coming out of this so as to better position our solutions to help you thrive, not just survive, on the other side of this crisis.Together, we will get through this.

How do I know? In my 40 years in the workplace, I’ve lived through a few of these crises in my career. In fact, this is the third time in 20 years that I’ve been at the helm of a technology business in the face of a global crisis. So fortunately, I can imagine most of the challenges that likely lie ahead. I also know, based on prior experience, that with ingenuity and innovation, those who embrace change and adapt will prevail.

All-to-say, I think we’ll see permanent affects to the Print, Promotion & Office Product sectors. Some of you are already pivoting to Healthcare supplies to fill the void. Perhaps that and other innovations will become a permanent change, no different than morphing from Office Products to Print in the past, more recently to Promotional products and Marketing Services, and now to on-line Digital Services. Overnight, we have seen our entire society more apt to embrace virtual technologies and methods where the adoption has otherwise been “low and slow”.

Now, more than ever, I believe that the status quo for how we work, live, learn, collaborate, train, and gather is going to be challenged. Some of which forever changed. Certainly, that will be true in the world of eCommerce. So as mentioned before, adapting and thriving is what we intend to do at DemandBridge. Moreover, we are even more committed to helping every one of you do the same. Again, together, we can get through this!

To that end, please know we’re here to help in any way we can. In the short-term, perhaps that means providing more of the necessary technology, training, and support your teams need to effectively work remotely and service customers as you always have. For example, those of you who don’t currently license our popular Sourcing tool—which enables your Sales Reps and CSR’s to work from home—we are willing to temporarily furlough the subscription fees until September 1, 2020. All that we ask is for a nominal setup fee to cover our costs should we need extra labor to load your vendors, train, and get you started. As your traditional supply chains and sourcing options narrow it could be a big help to you finding alternatives. Again, our simple hope being that this results in a more positive outcome to your business in the short term, without having to worry about the upfront license fee, until help arrives in the form of the Federal Government’s stimulus package.

Additionally, as you may or may not know, DemandBridge has a Learning Center which is home to our “Training Webinar Series”. These training webinars are free and designed to educate users of the software on best practices, platform navigation, workflow efficiency, setup, configurations, new releases and much more! Again, easily done in the comfort of their homes. You should already receive a monthly webinar schedule with the April distribution just sent last week, but please let us know if you need to be added to the distribution. We encourage you and your teams to register and take advantage of free learning.

Last, stay tuned for more information as we offer further assistance. We are in the midst of finalizing a series of “Town Hall” calls—as well as—virtual Product Advisory “Chat Groups” aimed at sharing best practices and gathering new market requirements in the face of this downturn. Our hope is that these suggestions, and others to follow, will allow our valued customers to continue to move forward during this difficult time. Also, perhaps more important, that together we can move the Industry forward.

We appreciate your continued support. Thank you for your patience and commitment as we respond to this evolving situation together. As always, if there is anything DemandBridge can do to help, don’t hesitate to ask.

Please email productinquiries@demandbridge.com to get started. Our representatives are ready to assist and eager to help you.

Sincerely,

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David B. Rich

CEO & Chairman

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April 6, 2020

Our team at DemandBridge hopes that you are enjoying our Technology Release Series, delivering relevant highlights from software updates and improvements related to our various products. Periodically, we’ll send notifications of new and notable DemandBridge features that are available to you - our valued customers. Let us know what you think about our efforts to help you get connected and stay informed!

In today's Feature Flash, we highlight several DB Sourcing enhancements, the new Fast Sales Tax functionality with EQ Distributor and DB Distributor, a look into the DB Commerce built-in feature for digital asset management and more.

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DB Sourcing – Distributor Navigation and UX Enhancements

Available as of March 2020

We have some exciting initiatives on our roadmap, and with our latest release, we took initial steps toward a more modern and user-friendly distributor interface that will serve as the foundation for some of those future improvements, most notably:

  • The previous text-based navigation links have been relocated into a graphical menu on the left side of the page for easier access as users move about the platform. Less commonly used navigation options (Help, Settings) have moved into an auxiliary menu in the page footer. The Recent Jobs menu has been restyled and will remain at the top of the page for convenience.
  • The styling of the former red and green progress bars on the distributor user dashboard has been updated. The green indicator conveying completion will now be styled according to the distributor's primary brand color, while the red indicator showing lack of progress has been updated to a more neutral gray. As actions are taken, the grey progress bars will be filled in with the distributor's accent color.

Updated styling of various buttons, icons, and UI elements.

DB Sourcing – Improved Supplier Management

Available as of January 2020

Distributor administrators may now supplement a supplier's profile with links and attachments specific to their organization's relationship with that company. This may include links to external databases and CRM tools, price lists, certifications, or documents that users need to be aware of when considering a partner for a job. (Content added in this manner is visible only to users from within the administrator's organization.) Users can now come to one place to see everything they need to know about their suppliers!

To manage this content, “admin” users may navigate to Administration > Suppliers > Internal Content. While the ability to enter an alias and “notes” fields is not new, the “Notes” text area now supports links that will direct users to the destination in a new tab. A file attachment tool was added to this area that supports uploading of one or many files via browse or “drag and drop”.

When users view a supplier’s profile, either within the context of a RFQ or via the “Suppliers” navigation link, the content entered by administrators is visible and available for download in a read-only fashion under the “Notes/Files” tab.

DB Sourcing – PO Processing Improvements

Available as of November 2019

We’ve recently completed a large-scale effort to refactor our item creation, purchase order submission, and vendor transmission processes, which was aimed at improving the speed and reliability of our communication to and from the DemandBridge back-office systems, as well as to awarded suppliers.

The latest deliverables from this effort include:

  •  Creation of dedicated “micro-services” and queueing mechanisms responsible for each of the components of the PO submission process; PO preparation/status updates, item creation, order transmission to back-office systems, and vendor notifications. With these in place, we’re better equipped to scale the product as more customers adopt DB Sourcing as their procurement solution, handle a higher volume of concurrent order transmissions, and reduce potential delays between order submission and notifications to vendors.
  • Streamlined suppliers' Notification Routing Rule setup to only capture FTP information when desired/applicable. Furthermore, when managing their notification routing rules, suppliers will now receive feedback upon entering FTP credentials as to whether they are valid or not, and a button has been added to test the connection to the specified FTP URI. Invalid credentials will not be saved to a routing rule in order to prevent unsuccessful transmissions.
  • Additional logging for support troubleshooting

Support for a distributor’s logo in the header of their instance of the Supplier PO email notification.

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EQ Distributor - Ability to Search by Filter in Void Checks in EQ Distributor (e-Quantum)

Available as of February 18, 2020

We have added the ability to search void checks by vendor, check number, and/or check date. This was a popular enhancement request from our customers. We received this happy testimonial from a user shortly after the update:

EQ Distributor - New Month Format Setting in EQ Distributor (e-Quantum)

Available as of February 18, 2020

Due to security concerns regarding financial and official documents being dated with just two digits for the year (ex. 20 instead of 2020), we have added a new “Month Format” setting for many documents. This option is available in OE Configuration for Invoices and Quotes; in AP Configuration for Checks. All dates will now print the full 4-digit year.

The month format options are:

  • Numeric – 03/17/2020
  • Short Name - Mar 17,2020
  • Long Name - March 17,2020

EQ Distributor - New Fast Sales Tax Functionality in EQ Distributor (e-Quantum)

Available as of January 27, 2020

DemandBridge has implemented the availability of the new tax offering for Fast Sales Tax which replaces TDS (Tax Data Systems) files within the e-Quantum software. The sunset date for TDS is March 31, 2020.

You will need to contact Thomson Reuters to set up a new subscription for Fast Sales Tax. You may choose either the Complete Subscription or the Premium Subscription.

To accommodate this change, we have added functionality in e-Quantum to import either the Fast Sales Tax Complete file or the Fast Sales Tax Premium file. This new functionality is accessible in QSend > Import Sales Tax Data > TDS/Fast Sales Tax > Continue as normal.

For more information about this change or assistance in setting up a subscription, please contact Jenny L. Galan with Thomson Reuters at jenny.galan@tr.com.

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DB Distributor Sales Tax Interface – Fast Sales Tax

Available April 1, 2020

Thomson Reuters (formerly TDS) is a sales tax rates provider used by many of our customers. They are going to discontinue support by end of March 2020 for some of their existing products, including the “BasicII” sales tax rates file, used by many DB Distributor customers.

To allow customers to continue using the DBD Sales Tax Interface module seamlessly, we have worked with Thomson Reuters and implemented enhancements to DBD’s Sales Tax Interface module to allow it to work with the new Fast Sales Tax program.

The Fast Tax “Complete” (All States) file can now be imported into DBD so distributors can continue using the sales tax interface module. This product line, and the Fast Tax “Complete” file, will be provided by Thomson Reuters beginning on April 1, 2020. This new sales tax rate file has multiple zip codes and support for additional unincorporated taxing jurisdictions. The cut-over between the old and new file formats will be seamless in DB Distributor.

Fast Sales Tax plans and pricing can be reviewed here: https://fastsalestax.com/subscription

DemandBridge has worked out an arrangement with Thomson Reuters to allow DBD customers with pre-existing ONESOURCE subscriptions to easily sign-up for the Fast Sales Tax product and allow them to switch to using the “Complete” (All States) file. Customers will need to activate their new subscription by clicking on a link in an email sent by the provider. Upon activation, customers will be able to download the “Complete” (All States) file.

The process of importing the Sales Tax rates into DBD will continue to work the same as it has once the customer downloads the new rates file onto the DBD server.

Please refer to the documentation for this enhancement that has been provided by DB Support for more detailed information!

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DB Commerce - Digital Assets

Available Now

Did you know that DB Commerce offers a built-in feature for digital asset management? That’s right! An administrator may create/edit assets directly from the control panel – assets of any type. Just like shopping catalogs, the assets are categorized and granted to user groups.

Create a company repository of brand materials, sales aids, marketing collateral, etc. Users may search, view, and download assets. Better yet – allow your users to customize your marketing collateral with pre-approved image selections from your DB Commerce asset library.

Want to learn more? Contact us to see how to get started or visit generic.dbenterprise.com.

Please contact us with any questions at our DB Service Desk via service@demandbridge.com.

Important COVID-19 Update to All DemandBridge Customers

March 13, 2020

This update is for all DemandBridge customers regarding Coronavirus (COVID-19). We are continuing to follow all recommendations from the Centers for Disease Control and Prevention and local authorities. Our expectation is that the situation will continue to evolve and we will adapt our plans as new developments occur.

Effective on March 12, 2020, we are encouraging employees to work from home until further notice. We are implementing the following procedures to ensure the safety of our customers, partners, and staff. Rest assured, we will continue to be available to support you via the means outlined below.

Travel and Meetings

  • We are limiting all business travel via planes, trains, subways and other methods of public transportation. We ask that all business travel via vehicles be limited to essential trips. This policy is effective immediately and will remain in place until otherwise stated.
  • We are suspending visits to/from Client sites/locations/offices until further notice. Please will meet virtually using Zoom conferencing instead. 
  • Vendor and client visitations in any DemandBridge office should be avoided.
  • We encourage our teams to coordinate and attend virtual meetings via Zoom and eliminate group face-to-face meetings.

We are equipped to serve you remotely

  • DemandBridge has already taken steps to ensure our employees can work efficiently from home or another remote location, beginning with laptop computers.
  • We communicated just last month about our new phone system. This includes a “soft phone” capability which allows us to monitor and answer calls via a web-based application. We will continue to answer phones as if we were in the office. Please note, if you do need to leave a message, that will create a ticket in our DB Service Desk and your message will be returned by a member of the customer success team.
  • Employees have been provided with the tools and services needed to work remotely.
  • We will use Zoom, Jira, Slack, and phone to maintain communication with Team members and Clients.
  • This policy will remain in effect until notified otherwise.

You may continue to reach us via phone at 800.448.1484, via email at support@demandbridge.com, or on DB Service Desk: http://service.demandbridge.com/servicedesk

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Quarterly Technology Release - Q4 2019

January 16, 2020

DemandBridge is excited to report some of the many developments we have been working on in fourth quarter of 2019, related to product enhancements and new integrations. We strive to provide constant improvements to products, services, and customer support.

In this quarterly review, we'll highlight the following:

  • The New DB Sourcing Client User Experience allows end-customers to initiate a request through their distributor partner’s branded instance of DB Sourcing, tell their account representative about their product needs (including detailed specifications), and upload supporting files.
  • The New EQ Commerce (Q-Net) user interface design will feature the EQC functionality that is already known and loved, but with an improved site design and a streamlined workflow.
  • Personalization takes our newly released promotional products workflow to the next level. Our team carefully retained the user experience for basic promo variant selections and extended that with the addition of personalization fields.
  • The DB Commerce Flipbook Upgrade includes a new tool for PDF to flipbook conversion with enhanced features.
  • The New DB Distributor Internationalization feature allows for a Country field in shipping addresses. The Country can be specified using standard ISO 3166-1 alpha-2 country codes.

DB Sourcing - New Client User Experience

DB Sourcing has been in use for many years by distributors and suppliers to facilitate quoting, proposals, and orders on behalf of the brands they service today. Customer service representatives and sales executives have used DB Sourcing to create jobs, input item specifications based on their clients’ needs, and request bids from their vendor partners in hopes that those RFQs will be converted into orders. While DB Sourcing brings efficiency and automation to the buying process, CSRs can still spend a lot of time qualifying opportunities only for them to never come to fruition. In an attempt to further improve bottom lines, we’ve introduced a new “client” user type that allows those end-customers to initiate a request through their distributor partner’s branded instance of DB Sourcing, tell their account representative about their product needs (including detailed specifications), and upload supporting files.

Administrators can identify which of their clients it makes sense to allow to access DB Sourcing and create requests in this manner. When establishing a client user account, administrators can associate that user to one or more “customers” from their back-office system for which they may initiate requests, in addition to one account representative who will serve as the client’s point of contact and recipient of request notifications.

By giving clients access to technology they can use to initiate their own requests, distributors no longer have to rely on external communication such as phone calls or emails to capture important job information, only to spend time entering this data into a RFQ on a client’s behalf to be sent to suppliers. With these time savings, account representatives can refocus their attention from administrative activities to servicing and collaborating with their customers.

Once a client submits a request, a notification is sent to the account representative, and the RFQ will show on the distributor’s job status dashboard. From here, a CSR can review the client’s input, make any necessary modifications, and proceed to solicit vendors for quotes, prepare a proposal, and eventually a purchase order.

Meanwhile, the client user can monitor the status of jobs created by themselves and others within their organization from their own dashboard display, offering transparency into the life cycle of their requests, and the ability to measure compliance to service level agreements. Not to mention, distributors gain further efficiencies by reducing the need for project status updates! 

The New EQ Commerce

The new EQ Commerce user interface design will feature the EQC functionality that is already known and loved, but with an improved site design and a streamlined workflow. Any existing or new client commerce site can be converted to the new experience with literally a single click, and by touching just a handful of settings you can deliver a clean, functional, and branded site to your customer in minutes. This new user interface is currently in beta with several customers and will be released to all in the coming months. We cannot wait for you to see it!

Notable features include:

  • Dynamically generated login page – no need to request a custom login page for individual clients
  • Customize the site with your client’s logo and key brand colors – one setting changes the entire site
  • Updated, more intuitive checkout workflow – users are conveyed seamlessly from the shopping cart to payment and order confirmation
  • All pages have been updated with a modern, uncluttered design
  • Activate the new interface by individual client

Promo Workflow Personalization

Personalization takes our newly released promotional products workflow to the next level. Our team carefully retained the user experience for basic promo variant selections and extended that with the addition of personalization fields. While we anticipate most items may have one or two areas for fields like name, the system supports more. Fields may share a preview on a common area of the piece or have a unique preview as needed. The personalized preview is made possible through the use of our Chili Publish technology – already in use for our customizable print items and familiar to our administrators.

New DB Commerce - FlipBook Feature

DB Commerce Flipbook Upgrade

DB Commerce introduced flipbook output into our digital solutions in mid-2016. The process has been improved along the way, first to utilize our Chili publish customization engine, then to add approvals, and finally a simplified step to bypass checkout. All of this led to increased adoption of the product as customers wanted to take advantage of a templated approach with customization of the flipbook. However, our initial iteration did not support some requests such as the ability to customize the viewer, or the desire to remove the “powered by” icon or links to share other unrelated items.

We embarked on a search and have integrated with a new tool which meets these needs and much more. Users still enjoy the typical “e-flip” experience, but may also search, print, download, clip, browse a library and more. Previously created flipbooks will continue to load in the original style, and newly created flipbooks will be created using the new tool.

New DB Distributor - Internationalization

DB Distributor can now support a Country field in the shipping addresses. The Country can be specified using standard ISO 3166-1 alpha-2 country codes (for example: “US” for United States, “CA” for Canada).

ISO 3166-1 alpha-2 codes are two-letter country codes defined in ISO 3166-1, part of the ISO 3166 standard published by the International Organization for Standardization (ISO), to represent countries, dependent territories, and special areas of geographical interest. In addition to the alpha-2 codes, there are other popular variations like alpha-3 codes or numeric country codes which are two of the most popular forms of country code usage.

A country code can be specified during DB Distributor order entry in the form of an alpha-2 country code, either manually, or by selecting one of the following forms of ship-to addresses that already have a Country code present:

  • a customer ship-to location 
  • vendor plant
  • warehouse 

Support for a Country is available for manually entered orders as well as for eCommerce orders.

The electronic forms output for an order (packing lists, purchase orders) can now display the Country as part of the shipping address.

The interface between DB Distributor and shipping systems has been enhanced so that the Country code is available via ODBC and can be mapped to the relevant Country elements in the shipping system software.

To begin using this enhancement, customers MUST be on a current release of DB Distributor and MUST implement a Country Code conversion process on their instance of DB Distributor. 

We'd love to hear from you and schedule a demo on any of these exciting new features. Contact us today at productinquiries@demandbridge.com!

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