Terms & Conditions
DBPay
For terms applicable to DBPay payment transactions, see DBPay Terms.
Description of Services
DemandBridge provides cloud-based software and related services for distributors and suppliers in the print and promotional products industry. Our offerings include DemandBridge ERP, DemandBridge Commerce, and related implementation, training, integration, and payment functionality.
Payments and Subscriptions
- Customers purchase services on annual or multi-year contracts.
- Payments are invoiced according to the contract terms (typically annually in advance).
- All subscriptions automatically renew at the end of the term unless canceled in writing.
- Customers must provide 60 days’ written notice prior to the contract expiration date if they wish to cancel.
- Payment processing is handled by DemandBridge, LLC or its designated merchant processing partners.
- Payment Security: DemandBridge and its payment providers maintain compliance with the Payment Card Industry Data Security Standard (PCI DSS) to ensure secure handling of cardholder data.
Third Parties
We may integrate or rely on third-party providers for:
- Payment processing
- Hosting and cloud infrastructure
- Integrations with accounting, CRM, or eCommerce systems
Where applicable, these providers are bound by contractual obligations to protect customer data.
Governing Law
These Terms & Conditions are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Delivery of Services
- All DemandBridge services are delivered digitally.
- Access is provisioned following contract execution and any applicable onboarding requirements, unless otherwise agreed in writing.
- Services are available to customers in the United States and other supported regions subject to compliance and regulatory considerations.
Refund and Cancellation Policy
- Subscription fees are non-refundable once invoiced.
- Cancellation may only occur at the contract renewal date with 60 days’ written notice.
- No refunds are provided for partial terms, unused services, or early termination, unless explicitly stated in the contract.
Contact Us
If you have questions regarding these Terms & Conditions or our Privacy Policy, please contact:
DemandBridge, LLC
Email: sales@demandbridge.com