Let us help you make the most of your DemandBridge investment.
DemandBridge provides a host of consulting and support services to ensure that you derive maximum value from your DemandBridge platforms. From collaborative technical and infrastructure consulting solutions and training programs to superior technical support and customized programming, DemandBridge is ready to help transform your business through innovative on-demand marketing and operations solutions. We're the best in the business, and we're here to help you be the best in your business.
Consulting
IT Consulting Services: Improve competitiveness and operational efficiency.
Integrating new technology and leveraging all of its features can be a difficult task for any enterprise. DemandBridge offers IT consulting services that focus on growth, effectiveness and your specific business needs. From general IT strategy and Web development to custom report generation and DB Distributor server review and optimization, we provide consulting solutions that will keep you ahead of the pack.
Available services include:
• General IT strategy
• Web.ec page development
• Project management
• Telecommunication review/RFPs
• Custom report development
• Website development and management
• Server monitoring and system administration
• DB Distributor server review and optimization
On-Site Consulting Services: Let us help you stay ahead of the pack.
As new technology becomes available, or as your business needs change, DemandBridge offers ongoing consulting services. From system workflow reengineering, to warehouse management, to eCommerce implementation, we provide the expertise to keep you on the cutting edge of the industry.
Customer activities include:• IT staff evaluation
• IT infrastructure evaluation
• Transitional IT support
• Security review and audit
• Ticket tracking system installation
Support
Technical Support: Take advantage of the best support services in the industry.
DemandBridge technical support services are the best and most expansive in the industry. We are on call for our customers from 7:30 am to 6:30 pm EST, and additional support is available by appointment. Support includes answers to procedural questions, solutions for data or programming issues, and, in some instances, accounting advice. Using tools like NetMeeting and pcAnywhere, we can remotely control your workstation. Once connected, our screen becomes a mirror image of yours as we witness the issue firsthand. We also use Telnet and VPN to work behind the scenes and let your operators resume their responsibilities. Using these remote control tools, we not only see what is on your screen, but also can take control of your station to resolve an issue while you watch.
Custom Programming: Get software that meets the unique needs of your customers.
DemandBridge stands ready to tailor software to your customers' specific needs. Unlike other industry software companies that shy away from custom programming, DemandBridge has a staff of developers who can work with you to make certain that your software constantly adapts to changing operational needs.